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Last Updated: September 2025
At Reliable Super Speciality Hospital (“Hospital,” “we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of all patients, caregivers, website visitors, and stakeholders who interact with our services. This Privacy Policy explains in detail how we collect, process, use, and safeguard your information in compliance with applicable Indian laws, including the Information Technology Act 2000, the Digital Personal Data Protection Act 2023, and relevant healthcare regulations.
This Privacy Policy applies to:
- Patients visiting our hospital facilities for consultations, admissions, diagnostics, emergency, or treatment.
- Visitors using our website www.reliablesuperspecialityhospital.com for appointment booking, inquiries, and accessing health information.
- Caregivers or representatives submitting information on behalf of patients
- Individuals interacting with our hospital through teleconsultation, digital platforms, or feedback channels.
We may collect the following categories of information to provide safe and efficient healthcare services:
- Personal Identification: Name, age, gender, contact details, residential address, Aadhaar or government ID.
- Health Information: Symptoms, diagnoses, prescriptions, diagnostic test results, imaging reports, treatment history.
- Financial & Transaction Data: Billing records, insurance details, payment information.
- Technical Information: Device details, IP address, cookies, browser type, location data (if enabled).
- Emergency Contact Data: Names and contact details of family members, guardians, or nominees.
We process your information only for legitimate and lawful purposes, including:
- Scheduling appointments, OPD registration, and hospital admissions.
- Processing billing, insurance, and cashless claims.
- Communicating appointment reminders, reports, and health updates.
- Conducting anonymized medical research and education initiatives.
- Complying with Indian healthcare regulations, including record-keeping and reporting obligations.
- Ensuring website security, analytics, and service improvement.
Your information is shared strictly on a need-to-know basis with:
- Treating doctors, nurses, and healthcare staff.
- Diagnostic labs, pharmacies, and allied health providers.
- Insurance companies, TPAs, and regulatory authorities as required by law.
- IT service providers, payment gateways, and analytics partners under confidentiality agreements.
We do not sell, trade, or rent your personal information to advertisers or unauthorized third parties.
We use robust technical and organizational safeguards, including:
- Secure servers with encryption and SSL protection.
- Firewalls, intrusion detection, and role-based access control.
- Confidentiality agreements with all staff and contractors.
- Regular security audits and compliance reviews.
Our website uses cookies to enhance user experience, remember preferences, and monitor website performance. We may also use third-party analytics tools. You can disable cookies via browser settings, though some website features may not function optimally.
As per Indian data protection regulations, patients have the right to:
- Access their health records in a timely manner.
- Request correction of inaccurate or incomplete data.
- Withdraw consent for non-essential processing.
- Request deletion of personal data, subject to mandatory retention laws.
We collect limited information about minors strictly with parental or guardian consent. Pediatric records are protected with the highest level of confidentiality.
During emergencies, life-saving treatment will always take precedence. Certain privacy protocols may be bypassed to ensure immediate care, as permitted under Indian medical ethics and laws.
Our website may contain links to third-party platforms such as labs, payment providers, or healthcare resources. We are not responsible for the privacy practices of these external sites.
All content on this website—including text, graphics, hospital logo, and design—belongs to Reliable Super Speciality Hospital. Unauthorized reproduction, distribution, or modification is strictly prohibited.
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Nashik, Maharashtra.
We may revise this Privacy Policy periodically. The updated version will always carry the latest revision date.
Reliable Super Speciality Hospital
Reliable Commercial Complex, Satpur Ambad Link Rd, Opp. Bajrang Nagar, Medage Nagar, Nashik, Maharashtra 422010
Email: reliablesuperspeciality22@gmail.com
Phone: +91 9767247247
